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2225 Sheppard Ave E #1010, North York, ON M2J 5C2, Canada

(877) 363-9588

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simplycomfort.ca
5
@

From the moment Kaydin and his crew came into my home to explain the benefits of upgrading to a new Simply Comfort high efficiency furnace, I knew that I was moving forward with the purchase. They had a certain level of professionalism that you rarely see and that meant a lot. I was so happy with their service I ended up upgrading to a new high efficiency tankless water heater as well. My family and I are definitely a lot more comfortable in our home thanks to Simply Comfort!

simplycomfort.ca
1
@

DO NOT BELIEVE WHAT THESE PEOPLE TELL YOU! My husband and I recently moved into our new home. Yesterday evening 2 guys (Samir and Sanjeev) came to our door from Simply Comfort and said that they were there to do a final inspection for liability purposes of the furnace and water heater to close out the previous homeowner's account. They said the previous homeowners had a water softener on a rent-to-own plan that had already been removed and the previous homeowners had taken it with them. We said we had no information about the previous account and that the previous homeowners hadn't mentioned anything about this to us. The guys said that the previous homeowners were supposed to call them just before they moved to close off the account but didn't do that so that's why there were there. We questioned them and they confirmed that they were there to simply close off an account and not sign us up with anything new. We believed them and let them into our house. My husband accompanied them to the basement where they did a 24 point inspection. When they came back upstairs, they spoke to the both of us trying to recommend taking on service for a water softener since that's what the previous homeowners had and that the bill would be charged straight through our existing Enbridge bill. They continued trying to talk us into another maintenance package. We both said we would think about it and said if we decided to then we would call and set up the service. After they left we contacted the previous homeowners and they had said they never had a water softener installed/uninstalled, let alone any services at all with Simply Comfort. They said it was a pure scam and had actually pulled the same scam on them when they moved into the same house years ago and into their new house when they moved. I called the Simply Comfort customer service line and spoke to rep to complain that they had reps coming to our house lying about previously existing services and had specified that they were at our house to close off an account with the previous homeowner for liability purposes. The sales rep asked for the names of the guys who came to our house so that they could let the manager of that area know so that it doesn't happen again. When I provided the name, the sale rep seemed to be familiar with Samir and didn't seem as concerned as I was, as if he was part of the scam. The sales rep couldn't seem to keep his story together, he said that the reps who came to the house probably saw that the house was recently sold and decided to do a complimentary inspection, then he said that the previous homeowners probably had a water softener that was installed that they had taken with them when they moved, even after I told him that I spoke with the previous homeowners and they confirmed they had no previous services from Simply Comfort or any water softener. The amount of effort these people put to scam homeowners is incredible. It's a good thing we have a good relationship with the previous homeowners and was able to ask them if they had services with Simply Comfort, we were able to unravel their lie and hopefully help others from becoming victims of their scams.

simplycomfort.ca
1
@

I'm feeling deceived by sketchy tactics... Simply Comfort isn't all that they claim to be. I am a new homeowner. I received a knock on my door at about 5:30 this evening and answered the door to two smiling faces. They were from Simply Comfort and they were there to do the final inspection of my furnace to close out the previous homeowner's account. They had the homeowners names correctly and the date that they said they had attempted to do the final inspection was also the closing date of the house. It made sense. I had no reason not to believe them. I let them inside. They came into the basement and inspected the furnace and the hot water tank. Seemed to be very knowledgable. They knew their stuff. We went back upstairs and they gave me recommendations on what to do with my hot water tank, as well as a water softener and their peace of mind maintenance service. I was impressed. I wanted to run it by my wife when she got home, but as far as I was concerned, I would call them the next day to sign up for their services. If it seems to good to be true, it probably is. I am friends with the previous homeowners of my house. I dropped them a line to see what they thought of Simply Comfort and make sure they were happy with them for the past years of service that they'd had. I was shocked to hear that they had never hired Simply Comfort for any service whatsoever in the decade that they had lived here. Simply Comfort had somehow gotten ahold of the previous homeowner's full names and the date that we had closed the deal on our house and used that as bait to get inside my front door and try to sell me on their service. How do I know that it's not just a coincidence? Or that the previous homeowners may have hired Simply Comfort operating under a different name? Because they have only worked with one HVAC repair man who they highly recommend AND because last weekend, Simply Comfort came to their front door to pull the same scam to them. I feel deceived and pissed off. For a company that is selling you peace of mind, this is a dirty tactic. I went from being ready to throw them hundreds of dollars a year to not trusting them at all. A simple Google search of "simply comfort home services" comes up with first page results of "Beware tricksters behind water heater fraud" and "Door-to-door scam artists." Don't make the mistake I almost made. Avoid Simply Comfort at all costs.

simplycomfort.ca
5
@

Excellent service with Shawn Joseph.He is very punctual, called before he came to our house for the scheduled appoinment. He is polite,pleasant and trustworthy. Very helpful, explains all clearly and its easy to understand him. Always ready to come back, if we need him. Its been our joy to to get to know him. We highly recommend him! Today we met Viktor. He is also pleasant. nice young man!

simplycomfort.ca
1
@

We have had a terrible experience with this company. DO NOT sign a contract with this company! It is akin to signing with the devil. If you sell your house, they will take legal action against you as leverage to force the new owners to sign a long and overpriced contract with them. They explained that the idea is for the previous owners to have to then come after new for compensation. They begin strong arming the new owners immediately after purchase. This is a vicious company without conscience. Thank you for your response. We were pleasantly surprised that your company replied to our latest email and asked us to consider signing if you kept the monthly fee at the original rate. It is a sign of willingness to compromise (a tiny bit). The Ontario government, for reasons unknown, created legislation which allows companies such as yours to tie the rental agreements for hot water tanks to the sale of a house. People generally do not rent their other appliances: fridge, stove, freezer, blender, dishwasher, tv....... Some clever person devised the silly concept of renting hot water tanks and set about selling it to the public. It is far more expensive to rent a hot water tank than it is to purchase. At some point, the general public will get wise to this. I hope! We should have been free to make our own choice with respect to a hot water tank when buying our home. We should not be saddled with an expensive 10 year contract that we do not agree to. Basically, in order to buy the house, we had to absorb this unreasonable contract. This is wrong. If you wish to make things right, please come and remove your hot water tank and stop forcing us to sign a contract under duress. We have NO interest in renting a hot water tank. As a final note, concerning your threat to launch a legal attack against the previous owner, you did not follow your own guidelines. First off, you sent the threat to us at the first sign that we were balking at signing your contract. You make No attempt to discuss or compromise. You had NO knowledge at the time of whether or not the previous owners had been remiss in showing us the contract with you. Also, there has NEVER been a delinquent payment by either the previous owner or us. Your reason for immediately threatening them was purely to scare us into signing. This is very shady and disreputable. Your company takes full advantage of a weakness in our legal system to force homeowners to sign unwanted contracts with you. Is there any chance you would prove your company to be reputable and trustworthy by removing your equipment from our home and leaving us be? If you were to do so, I would spread the word that perhaps your company isn't so shady. Thanks

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Locations:

Simply Comfort

2225 Sheppard Ave E #1010, North York, ON M2J 5C2, Canada
(877) 363-9588

Simply Comfort

2225 Sheppard Ave E #1503, North York, ON M2J 5C2, Canada
(877) 363-9588