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2200 Markham Rd, Scarborough, ON M1B 2W4, Canada

(416) 291-4442

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BBB® Non-Accredited F Rating 2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
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imagefloor.ca
@

Couple years ago in 2013 I bought a house. The main floor hardwood had some scratches from a dog and I wanted to get rid of the carpet on the 2nd floor and get hardwood there. Looked around and finally settled on "Image Floor Coverings" in Scarborough. (http://www.imagefloor.ca). The owner "Jay" came to my house and sounded really knowledgeable and said that he can varnish the main floor and 60% of the scratches would be gone. So he varnished the main floor and installed hardwood on the 2nd floor. The guys he sent to work looked immigrants who couldn't even speak/understand english. That aside, after the varnish I had bubbles everywhere all across the main floor. I showed it to him and his guys applied another coat, same bubbles again. So finally after much back and forth and the fact I held the last portion of the payment he agreed to sand the hardwood and varnish again. This time I still had bubbles but they were liveable and because I was sick of all the mess I decided enough is enough and lived with the outcome.

imagefloor.ca
1
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Stay away at all costs!!! We wanted to renovate our family room, but did not want to spend a lot of money. So a friend told me to go see these discount flooring guys. I met with a salesman who told me that he was an engineer and the owner, although I wondered why this guy would be selling hardwood if he was actually an engineer. Their installers showed up almost four hours late, and not only were they very sloppy and damaged some of my furnishings, but their van leaked oil all over our new interlocking driveway. We complained to the workers, who barely spoke English but were still very abusive to us. When I called the store, they were very abusive too and called back their workers, who left our home without finishing the job and with the hardwood we had already paid for. We returned to the store to speak with the original salesman, but he told us to “get out of his store, gay boys” and “you people give all brown people a bad name” and called the police. It took us weeks to get a partial refund, and we had to get another installer (Weston Hardwood) to finish the job. We are now pleased with the installation, but it has cost us a lot more trying to do this cheaply. It also turns out that the wood they sold is was not real jatoba and was of an inferior quality. I don’t know who wrote those other 5 –STAR reviews all on the same day (?), but maybe these guys should focus more on quality material and customer service instead of writing their own bogus reviews. Buyer beware.

imagefloor.ca
5
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I was referred by a friend to go to Image to buy floor staples and wax paper. I saved 35% over the other stores. I thank my friend for referring Image.

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Locations:

Image Floor Coverings Ltd

2200 Markham Rd, Scarborough, ON M1B 2W4, Canada
(416) 291-4442

Image Floor Coverings Ltd

2200 Markham Road, Scarborough, ON M1B 2W4, Canada
(416) 291-4442