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920 26 Street Northeast, Calgary, AB T2A 2M4, Canada

(403) 287-7700

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BBB:
BBB® Accredited A+ Rating 5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
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Reviews List

smcalgary.com
5
@

I'm regretting not having called them this time around.  They did such a good job the last time, but I ended up using Sears and regretting it.   Sorry Servicemaster, I'll get ya next tme around again.

smcalgary.com
1
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Stay far away from this company.  I could write pages on how deplorable they are but I don't have the time. To summarize, our house had water damage and our insurance company called Service Master to restore my home.  Service Master failed in every way!

smcalgary.com
1
@

Just had Service Master clean a house.  Just the top floor of about 2,300 square feet.  Hardly any furniture so not a difficult clean.  Charges $2,800.00, had a crew in for a day and a half, didn't even vacuum or thoroughly clean anything.  Even left 2 toilets unclean - just a joke!!!!  I could have cleaned that main floor myself in a day for sure and done a much better job.  Very disappointing as we are moving into a dirty house now.  A total joke!!!  Do not use this company, should have just hired a good housekeeper.  Just terrible service!!

smcalgary.com
5
@

My mother in-law had a flood. I called Marcie at Service Master for some disaster help and within an hour, Marcie and Jim Bourlon arrived at the hours and started assessing the damage. 20 minutes after that a crew was at the door and started the restoration process. They are such a professional organization and I would never hesitate to call them when I need help. I recommend Service Master to everyone I know when disaster strikes.

smcalgary.com
1
@

Terrible. Terrible. Terrible. My insurance company recommended Service Master to repair my family room ceiling that had been damaged from water due to a leaking roof. First, while removing the old stippling, they had to take extra precautions because they found asbestos in the old stipple. So they set up tarps, a fan to blow dust outside and a shower. All that was good. After the old material was stripped away they took down the safety equipment and tore a good strip of paint off my wall - in my hallway. Then, because we were unable to access our laundry area for the week it took to remove the stippling, my wife decided to do some laundry. What we didn't know was that the ServiceMaster crew had removed the washing machine drain hose from the pipe so ... when the washer drained then rinsed then drained again - all the water flooded our bathroom, our laundry room and our crawlspace. But, mistakes happen, right? So we called them and they came over with some drying equipment and we got to listen to those for a few days. When they did the ceiling, the first attempt was pitiful. The stippling did not match the existing stippling. They missed a huge area they on the bulkhead and the drywall seams were plainly evident. On the second attempt - the stippling did not match and the drywall seams were plainly evident. But they got the bulkhead! On the third attempt the stippling did not match and the drywall seams were plainly evident. That's when I was told they would send in a professional ceiling company. Really?? After three attempts they're going to send in professionals? Not the first time? Really?? Anyway, the fourth attempt I could STILL see the drywall seams through the much better quality stippling so I contacted that contractor about the seams. He told me that ServiceMaster had not told him about the drywall seams so, when he originally came over and saw the poor stippling, he thought that was the only problem and fixed that. Only when I talked to him did he understand the full complaint. He came over, saw the problem and ... after six attempts and four months, my tiny family room was stippled. I won't even discuss the amount of cleaning my wife and I had to do after the original stippling crew did their work. The professional crew managed to do a far better job containing the drywall dust. While that was going on, my wife asked the painter if we could change the colour of the wall they had damaged since they were going to paint it anyway. No, that was too much trouble, they told her, because the original colour was red and my wife wanted a lighter colour. During this time, I explained to ServiceMaster in full the problems I was having with the poor quality of work. Not once did they meet with me in my home to see what I was complaining about. I was so disgusted with their work I decided I would repair the walls and floors they had damaged myself because, frankly, I was sick and tired of their presence in my home. I was seriously trying to find a way to avoid stippling the ceiling but couldn't so, because I have no clue how to do that, I had to go with what ServiceMaster sent me. Thankfully, as I said, the professional they finall sent knew his business and I was well pleased with this work. As for the reflooring and painting, I may be a surveyor and not a home renovator but I firmly believe that even a amateur like me could do better work than what I was receiving! Oh ... and that extra trouble it was supposed to take to repaint the red wall they damaged a lighter colour? Two coats of paint and I was done. My wife was very happy with the colour. Must have taken me a whole extra fifteen minutes. Never, never again will I use them for any service.

smcalgary.com
5
@

ServiceMaster was awesome...we have kids and a dog and they were able to clean up the stains on our carpet this past fall. They were professional and SHOWED UP ON TIME!!! They were even a few minutes early. The carpet was cleaned in the morning and dry before the kids came home. We had 3 bedrooms, bonus room, stairs and our living room cleaned and it was quick and low cost. On a side note, we had another company clean the carpets from a flood at our office and they did a terrible job. It is very clear that choosing ServiceMaster was the smartest choice and from now on, I will refer them to anyone who needs carpet cleaning done. Thanks!

smcalgary.com
1
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If i could give zero stars I would. Dont use this company! Just rent a vacume from Safeway. Had this company come out this June they were in and out and in the process dented my railing in several spots taking the hose up and down stairs. Didn't get any stains out. Couldnt wait for him to leave and as soon as he did I ran to safeway to rent a machine myself. I literally did one swipe with the safeway machine and looked into the bucket and it was black. Service master didnt get any of the dirt out at all!! I went over all my carpets on my own and got them way cleaner on my own. I always thought a professional carpet company would get my carpets so much cleaner than the grocery store machine. What A CROCK!! If you dont want any damage done to your house and want clean carpets rent your own machine and do it yourself.

smcalgary.com
5
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Communication of my appointment was clear and accurate. The service techs showed up on schedule. I had some serious stains from pets and the carpet is 10+ years old but Service Masters made it look like new! I wasn't able to be home when they were doing the service due to a conflict in schedule but the guys left me a detailed note thanking me for my business and giving me a name & phone # to reach them if I had any questions or concerns. I would absolutely use them again and recommend them to anyone looking for a job well done! Thanks Service Master!!

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Locations:

ServiceMaster Of Calgary

920 26 St NE, Calgary, AB T2A 2M4, Canada
(403) 287-7700

ServiceMaster Of Calgary

920 26 Street Northeast, Calgary, AB T2A 2M4, Canada
(403) 287-7700