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3185 114 Avenue Southeast, Calgary, AB T2Z 3X2, Canada

(403) 258-1505

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canyonplumbingltd.com
5
@

Canyon Plumbing's customer service was amazing! There was a big crack in the bottom of our granite sink. I contacted Canyon Plumbing to ask if there was a warranty on it. And instead of just giving me a phone number and telling me to talk to the manufacturer, they (Fiona in the service department) stepped up and worked with us and the manufacturer when they didn't have to. Canyon Plumbing cares about their customers!

canyonplumbingltd.com
1
@

Very poor customer service. Only bought from them because our home builders wouldn't work with another supplier. They tried selling us a water softener for $1,700. Home Depot sells the same unit for less than $1,000. Response from Canyon was that they provide an orientation service to justify the difference in cost...Will never buy from here!

canyonplumbingltd.com
1
@

Canyon Plumbing provided the plumbing services to our Baywest home. The quality of their work was substandard. When one of our children took a bath on our possession day, water gushed from the upstairs bathroom to the main floor great room. Apparently the tub had not been properly sealed. The toilet in the main bath did not work. The toilet in the powder room was not attached to the floor. The downstairs toilet would not stop running, and the fourth toilet (en suite) had a crack in the tank. All four toilets needed to be replaced or repaired. Since our possession, we have had two major leaks in the en suite tub plumbing. both cases involved major and costly damage. We contacted Canyon Plumbing to help identify and fix the first leak, but they were unable to find the problem. Needless to say, we did not call them in for the second plumbing disaster.

canyonplumbingltd.com
1
@

Canyon plumbing has some of the worst trades and customer service representatives I have ever dealt with in my life. They no show for scheduled appointments and show up unannounced on days that were not previously scheduled with myself. One of the plumbers rang my doorbell three times and then proceeded to bang on my door aggressively (you're not a cop buddy simmer down) when I didn't answer immediately. (Putting my child down for a nap AND not expecting them). So rude and terrible with appointments. Our sink they installed in the master bath of our new hopewell home was broken in half ... the plumber who came to replace it tried to blame me for it being broken... problem was... I didn't even live in the house yet. Good try though! Just brutal service all around. Find someone else for what you pay for these services.

canyonplumbingltd.com
1
@

Worst customer service we have ever experienced!! Funny thing is their business cards state they are "dedicated to exceptional customer service." People in service department ignore your concerns, blatantly lie to you and are just rude. Unfortunately our machine downstairs had a sticker that said installed by canyon plumbing so that is who we called first and who we will never be calling again. The plumbers that come to the house are very friendly, know what they are doing and offer good service but that still doesn't make up for the terrible customer service and hence the 1 star review.

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Locations:

Canyon Plumbing & Heating

3185 114 Ave SE, Calgary, AB T2Z 3X2, Canada
(403) 258-1505

Canyon Plumbing & Heating

3185 114 Avenue Southeast, Calgary, AB T2Z 3X2, Canada
(403) 258-1505